Delivery & Returns

Delivery

At checkout, you can select from a range of delivery options to suit your needs.

UK Delivery

• Free UK Shipping (4–5 Working Days) – FREE

• First Class (2–3 Working Days) – £3.99

• Next Day Delivery – £8.99 (for orders received before 12:00 pm)

Delivery times are estimates unless otherwise stated.

International Delivery

• Europe (5–7 Working Days) – £14.99

• Worldwide (10–12 Working Days) – £19.99

International delivery times are estimates and may be affected by customs clearance or circumstances outside our control.

Order Processing & Dispatch

We aim to dispatch orders placed before 12:00 pm on the same working day wherever possible.

• Saturday Delivery: Where this service is available, orders must be placed by 12:00 pm on Friday.

• Orders may be shipped using different couriers depending on the destination and service selected.

• Some deliveries may require a signature.

• We will send a dispatch confirmation by email when your order has been dispatched.

Delivery Issues

If your order has not arrived within the expected delivery period, please contact us at sales@glitzee.co.uk with your order number and we will investigate this with the relevant courier.

International Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, any applicable import duties, taxes or customs charges are the responsibility of the recipient.

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Returns Policy

We hope you are happy with your purchase. However, if you change your mind or an item is unsuitable, we offer a 30-day returns policy, subject to the conditions below.

Change of Mind, Fit, Size or Colour Returns

If you wish to return an item because you have changed your mind, it does not fit, is too short or too long, the colour is unsuitable, or you simply no longer require it, you are welcome to return it within 30 days of receiving your order.

Items should be returned in their original condition, unworn and unused other than being tried on, with all original labels/tags attached and, where reasonably possible, in their original packaging.

Customers are responsible for the cost of returning unwanted or unsuitable items to us. We do not provide prepaid return labels for change-of-mind, fit, size, colour or other non-faulty returns.

We strongly recommend using a tracked or otherwise appropriate postal service and obtaining proof of postage.

Your Statutory Right to Cancel

If you are a UK consumer purchasing online, you normally have the statutory right to cancel your order without giving a reason.

You must notify us of your decision to cancel within 14 days after the day you receive your goods. After notifying us, you must return the goods within a further 14 days.

You are responsible for the direct cost of returning the goods to us, unless the goods are faulty, incorrect or not as described, or we have otherwise agreed to pay the return cost.

Where your statutory cancellation right applies, we will refund the price paid for the returned goods.

We will also refund any standard delivery charge that you were legally required to pay. However, where you selected a delivery service that was more expensive than our least expensive standard delivery option, we are not required to refund the additional delivery cost.

Where our standard UK delivery was provided free of charge, there is no standard delivery charge to refund.

Faulty, Damaged, Incorrect or Not-as-Described Items

If you believe an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can assist you.

Where an item is faulty, incorrect or not as described, your return and refund will be handled in accordance with your statutory consumer rights.

Please do not pay return postage for a faulty or incorrect item without contacting us first, as we may provide a prepaid return method or make alternative arrangements.

Condition of Returned Items

You may inspect and try on an item as you reasonably would in a shop.

We reserve the right, where permitted by law, to make an appropriate deduction from the refund if the value of an item has been reduced as a result of handling beyond what is reasonably necessary to establish its nature, characteristics and fit.

This may include, for example, items that have been worn beyond simply trying them on or returned damaged, marked or otherwise diminished in value through unnecessary handling.

Refunds

Refunds will be made to the original payment method.

For returns made under your statutory cancellation rights, refunds will be made without undue delay and within the applicable statutory time limits.

Where applicable, we may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.

For returns made under our additional 30-day returns policy, we aim to process your refund within 10 working days of receiving and inspecting your return.

Returns After 30 Days

Our additional change-of-mind returns policy lasts for 30 days from receipt of your order.

Returns requested outside this period will not normally be accepted unless you have separate statutory rights, for example because an item is faulty or not as described.

Exchanges

We do not currently offer exchanges.

If you require a different item, size or colour, please return the unwanted item in accordance with this policy and place a new order.

Your Statutory Rights

Nothing in this Returns Policy excludes, restricts or affects your statutory consumer rights.

Important Information:

• If you have not received your refund after 10 working days, please contact us at sales@glitzee.co.uk